Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the SocSole Shop?

Processing and Handling cost is $7.95 per item but when you order multiple items, you only pay shipping once so you save BIG!  It’s a flat fee of $7.95 for your entire order!

Which payment methods are accepted in the SocSole Shop?

We accept VISA, MasterCard, Discover and American Express and PayPal.

How long will delivery take?

We process each order within 24-hours and delivery is 5-7 days from when it is shipped.

How secure is shopping in the Online Shop? Is my data protected?

You data is protected.  If you look at the URL or web address, you will notice a “padlock” in front of our website name.  This is a universal symbol that means we have taken the precaution of securing out website with the appropriate security.

What exactly happens after ordering?

We process your order and our fulfillment team will package and ship to the “ship to” address you specify.  Once you get your order, you’ll want to make sure you have the right size.  After that, its all about enjoying your new SocSoles!

Do I receive an invoice for my order?

Yes. You will get an email notification immediately upon a successful order transaction.  You will get a second email when your order ships.   In both cases, you will have an order number included for your reference.

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